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How to Set Up and Use AliPay as a Tourist in China

How to Set Up and Use AliPay as a Tourist in China

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Over the last few years, China has become more and more of a cashless society. Most merchants in China, including street vendors and taxi drivers, now can receive electronic payment from WeChat Pay (WeixinPay) and AliPay.

I wasn’t able to set up WeChat Pay as a foreigner. We even called WeChat Pay to ask for guidance, they said they would investigate the matter and haven’t replied to us till now.

For our trip to China, we relied heavily on AliPay for a lot of things. We’ve had some frustration and elation along the way. We love how we can pay for so many things with AliPay, but we hate how often we receive account restrictions just because of some silly reasons.

Based on our real experience using AliPay in China, here’s my guide on how to use AliPay as a Tourist. When I said Tourist, I mean short-term visitor who doesn’t have local bank card and long-term visa.

How to Set Up AliPay

A. Download and Register for AliPay account with your overseas phone number

Download Alipay Mobile App and register with your overseas phone number. I won’t be providing the step-by-step because it’s quite intuitive and the interface change all the time. Hence, you can simply follow the instruction from the app.

B. Change Language to English

If you don’t read Chinese, you can change the language to English by following the steps below. Do note that the English version is only Beta, that means, it is not perfect yet; the essential texts are in English, but you will still encounter a lot of Chinese texts.

How to change Alipay language

C. Upload your ID for verification

Next, you will need to do verification in order to use Alipay. For foreigners, you need to upload the softcopy/photo of your passport, and then perform face verification.

How to verify Alipay account
How to verify Alipay account

D. Add your bank card

Lastly, you need to add your bank card before you can use Alipay. Bank card refers to debit card or credit card.

To add a bank card to your account, simply go to Me > Bank Cards. Alternatively, on your homepage, if you see a prompt to add your bank card, you can tap on that button as well.

The accepted cards are: Visa, Mastercard, Diners Club, Discover, JCB, UnionPay.

How to add overseas bank card in Alipay account
How to add overseas bank card in Alipay account
What cards can you addd to Alipay
List of cards accepted by AliPay

Pro-tip for adding overseas bank card:

1. Don’t add cards that don’t belong to you.

I learned this the hard way. I added my husband’s bank card because his card earns more points for overseas spending, but apparently Alipay doesn’t like that. As a result, my account was blocked immediately!

Alipay didn’t outright say that I was blocked, but, I couldn’t add other cards that belong to me. When I tried to add my own card, Alipay rejected it. And there’s no instructions on how to fix it.

Alipay account blocked due to card issue
Alipay account blocked due to adding card that doesn’t belong to me

I decided to make international call to Alipay’s customer hotline in China. Thankfully, I talked with a very helpful agent who speaks perfect English. He told me my account was restricted (that’s when I knew I was blocked!). He gave me a link to submit my husband’s card photo, and my account restriction was lifted a couple of hours later.

2. Don’t add 2 cards; it will confuse Alipay.

I added 2 cards because I wanted to be cautious in case one of the card gets restricted for whatever reason. Well.. it was not a smart move. That will cause Alipay to be confused.

Sometimes, even though I selected Card A when making payment, Alipay would charge Card B. Then, after it realized it has charged the wrong card, Alipay will then refund Card B and charge Card A instead.

But I still lose money from the cancelled transaction, because my bank charges me foreign transaction fees which Alipay didn’t refund. So, save yourself some trouble and add only 1 card. Anyway, this is just a small issue, it’s just a couple of cents lost.

Can I use AliPay outside China?

After setting up AliPay, you might be thinking whether it’s possible to test it out before you go to China. As a foreigner with Alipay international account, unfortunately, it’s not possible to test using AliPay outside China based on my own experience.

You can only use your AliPay to make payment when you’re in China. You won’t know whether your account is good to go or not, until you perform your first transaction in China. My advice is just get a local number so you can call AliPay’s hotline when you encounter problem with AliPay when you’re in China.

How to Use AliPay in China as a Tourist

Even though there are so many features in Alipay, I use Alipay mainly for the following functions:

1. Use AliPay for your in-store purchases

We used AliPay for most of our transactions in China. I said most because, when we visited Beijing in 2023, not every merchant can process payment done by Alipay international accounts. 80% of the time our transaction was successful (it was even accepted by vending machine). For unsuccessful Alipay transactions, we had to use cash to pay.

Our successful Alipay transactions include:

  • Restaurants
  • Retail shops, shopping malls and convenient stores
  • Most tourist attractions (including Summer Palace)

Our unsuccessful Alipay transactions include:

In order to use Alipay to make payment, you only needed to ensure your bank card has been added successfully and your account is not restricted. No additional registration or activation is required.

There are 2 ways to make payment: you scan their code, or let them scan your code. Illustration below.

How to use Alipay to make payment
How to use Alipay to make payment

About Tour Pass: In the past, people who don’t have local China bank account would have to use “Tour Pass” as a virtual mobile wallet. They would load money to the wallet using their international bank card, then they can pay for goods & services using this wallet. However, Tour Pass has been discontinued since March 2023. As I explained in the above paragraphs, you can directly use Alipay to make payment and Alipay will directly charge your bank card. You don’t need to load any money to a virtual wallet.

2. Use AliPay for Metro

One of my most favorite feature of Alipay is the Metro payment function! With this, I did not have to purchase a separate transport card anymore!

Before you use Alipay to pay for metro for the first time, you need to activate it and obtain your QR code. Each city has different Metro card, so you need to activate metro card for your destination city.

Here’s how to activate and use your metro card on Alipay:

  • Select the city name where you want to activate metro card
  • On homepage, tap “Transport”
  • Then, tap “Metro” followed by “Get Now”
  • On the next page, view and agree to the T&C, then tap “Agree and obtain card”
  • A unique QR code will be generated for you, and you can scan this QR code when you enter & exit a metro station.
  • Alipay will charge your bank card for each transaction. You can view the metro fee amount in the notification under “message” tab at the bottom of the screen.
How to activate Metro card on Alipay account
How to activate Metro card on Alipay account

3. Use AliPay for Taxi

Yes, you can also use Alipay to order taxi! But you need to activate this function first. After activating, you will be able to enter your origin location and destination. Unfortunately it’s all in Chinese language, so if you can’t read Chinese words, you will need to screenshot it and translate it using Google Translate app.

How to activate Taxi on Alipay account
How to activate and use Taxi on Alipay account
How to activate and use Taxi on Alipay account
How to use Taxi on Alipay account

When I was in Beijing, the taxi in Alipay app is the meter taxi, not online taxi. The final fee will depend on the actual meter. At the end of the ride, the driver will send you a request for payment, and you will have to manually input the amount to pay the driver.

The waiting time varies a lot depending on location and supply & demand. On some days, we could get taxi easily. But, on other days, it was impossible to get a taxi even though we waited for half an hour.

4. Use AliPay for Bus (not recommended)

You can also use Alipay to take bus. You’ll need to activate the Bus function first; you can follow the same steps as activating the Train function in the above section.

However, I do not recommend using Alipay to pay for bus rides, especially in Beijing. Alipay system had some glitches when processing bus payment; it can’t charge our credit card for bus fee that is RMB1 and below, but we didn’t know this (how are we supposed to know?). After we took the bus, our Bus & Train functions were blocked.

Here’s how our story goes.

We took our first bus ride in Beijing and scanned our bus QR code when entering and exiting. After we alighted from the bus, Alipay asked us to settle the bus payment of 1 yuan. When we clicked the button to make payment, the system didn’t allow us to pay with our existing bank card, we were asked to add new card.

Alipay account unable to process bus ride payment-
Alipay doesn’t allow us to use international bank card to pay for RMB1 bus ride

We tried to add new card but the system rejected it. We’re confused because we never had this issue with train ride. I made a call to the hotline and talked for almost 1 hour, but the agent said Alipay can only process payment more than RMB1, and our bus fee was RMB1, hence the glitches. She has a solution: ask a friend to transfer RMB1 to our account to settle the bus payment. But.. we didn’t have any friends in Beijing! We are tourists!

For the rest of the day, we use taxi instead of public transport (thankfully our Taxi function was not blocked!). The next day, we asked our hotel receptionist to help transfer 1 yuan to each of us and we paid him cash. Immediately after the transfer went through, Alipay use it to settle the bus payment (we didn’t even have to tap anything). Then, our Bus & Train functions were restored, phew! What an experience!

So, my advice to you is this. If you have to take bus, pay with cash instead of Alipay.

What to do if you encounter issue with AliPay

From all the misfortunes that we had, I think it’s safe to say that AliPay has.. trust issue.

Do one simple mistake of adding other people’s bank card and they will block your account. Use it for small amount transaction of RMB1 and below, and your Bus & Train functions get blocked.

Use it for the first time and your Alipay account gets blocked for no reason. Apparently, they needed to do another verification after we used our Alipay for the first time (wHaT??!).

Sometimes, you won’t know your account is blocked until you perform a transaction and it fails! Frustrating, I know.

Anyway, whenever you encounter and issue, simply make a call to their hotline (I recommend you buy a local sim card, you might have to call Alipay often). Once connected, you can choose to speak to an English-speaking agent if you don’t speak Chinese. Even though they might not resolve your issue immediately, at least they have solutions and able to forward your issue to relevant department.

As a tourist, you can’t rely on Alipay entirely. Always bring cash! Cash will help to tide you over when waiting for your Alipay issues to be resolved.

If you do not want to bring too much cash, bring ATM card that allows you to do overseas withdrawal! Money changer can be hard to find, so ATM is the best alternative to bringing too much cash.

That’s all I learned from using Alipay as a tourist in China! If you have any personal anecdotes or information to share, please comment below. It will help many people trying to figure out what to look out for when using Alipay in China!

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Steve

Thursday 29th of February 2024

Hi Eva, Thanks for the useful tips and advices... I am going to Shanghai soon. I have already set up my Alipay acct with indonesian mobile number. But you also mentioned to buy a local sim card in China. Is it required to use/activate Alipay? Or just for calling their support team, if needed? Which simcard are you recommending for one week tourist?

Thanks, Steve

Eva

Tuesday 12th of March 2024

Hi Steve, local China SIM card is not required, but I recommend you get it so that you can make a call to alipay hotline if you encounter any issue with alipay. I used China Mobile.

Mr Angry

Sunday 4th of February 2024

You didn't seem to have much problem with "obtain a card to take metro", but for me it is asking for a phone number, and anything I type in seems to result in "Please fill in your mobile no. correctly". I tried all sorts of formats, including '+' for the country code, and a '-' between the country code and phone number, and also adding the leading '0' on the 'area code'...and without any '+'/'-' and even without a country code, but it still seemed to think my mobile no. wasn't "correct" for some reason. Any ideas?

Mr Angry

Sunday 4th of February 2024

@Eva, I ended up using the alipay customer support feature on the app - which was easy to use and either typed-chat based or vocal call (I used the former) - and they cleared this up for me. It turns out that the Beijing subway requires phone numbers to be local Chinese numbers and didn't support foreign numbers/sims. Yes, I was trying this using a foreign SIM card, not a Chinese one. So, that explains that. Still, that wasn't the only question I had and the support I received was excellent and helpful, and in (faultless, afaict) English - so I encourage others to not be shy about using it.

Eva

Sunday 4th of February 2024

I didn’t have any issue with mobile phone number. When registering for an account, they have a dropdown where I can easily choose my country code. After choosing the country code, I just type in my mobile phone number (without any 0 or - or +). Maybe your interface is different from mine. I did not have to manually type my country code, I simply select it from the dropdown. Perhaps you can give them a call to sort your issue.

Wikan Sari

Thursday 1st of February 2024

Thankyou so much gor sharing this. I am planning to go to China this autumn so I tried to test AliPay in advance, but it doesnt show transport function, also i tried the maps and it didnt work (it said i need to insert china local number). But i successfully added my bank card to AliPay though. Can you please explain this? I’m from Bali by the way. Thankyou!

Eva

Thursday 1st of February 2024

Hi Wikan, I have explained about how to activate the transport function in this article. I’m not sure if your interface is the same as mine, because I’m not based in Indonesia, sorry.

Ismael P. Ariola

Tuesday 30th of January 2024

Hi Eva! I have read your article and it sounds useful for our forthcoming trip to Shanghai this coming February 2024. Our problem now is how to navigate Shanghai and its suburbs without any problem regarding wifi. Is VPN and Alipay different apps? Can you explain further? Thank you in advance

Eva

Tuesday 30th of January 2024

Hi Ismael, yes VPN and Alipay are 2 different apps. I didn’t use public wifi during my trip so I couldn’t explain about wifi.

Fionna Zhang

Monday 29th of January 2024

Hi Eva, I just stumbled on you blog last night when surfing for Alipay topup solution. Thanks for the insightful sharing. You mentioned that Alipay did not refund the bank charges when they charged to the wrong card - am I right to say that there will be bank charges for every transaction that Alipay charges to our credit or debit card ?

Fionna

Tuesday 30th of January 2024

Hi Eva, thank you. Guess I need to check with my bank. Been using AliPay (Chinese version) since 2016. Just converted it to the Int't version, so keen to try out the foreign cards option because we will be going to Xinjiang in September.

Eva

Tuesday 30th of January 2024

Hi Fionna, it depends on your bank’s / credit card provider’s policy. Some cards offer 0 transaction / exchange fee. My credit card charges admin fee for overseas transactions.