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Review: Changi Lounge at Jewel Changi Airport, Singapore (Public Area/Landside)

Review: Changi Lounge at Jewel Changi Airport, Singapore (Public Area/Landside)

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Changi Lounge was opened in 2019, the same year Jewel was opened. It is located inside Jewel, which is the iconic landmarks with breathtaking waterfall.

Changi Lounge is a landside lounge, hence, it is outside the terminal. That means, if you’re departing from Changi Airport, this lounge is before the immigration. If you’re arriving, this lounge is after immigration.

Before the pandemic struck, I had taken several peeks into the lounge, trying to decide if it’s worth using my Priority Pass here.

Back then, Changi Lounge was serving buffet food with very few variety and there wasn’t any free flow alcoholic drinks. Hence, we felt that our PP were better used at other lounges.

This year, we decided to use our Priority Pass to get access at Changi Lounge, because: a) our PP are expiring soon, b) we arrived at T4 and there weren’t any lounge for arriving passengers.

We went in with very low expectation because we knew the food and drink offering here isn’t that great. Did it exceed or barely meet our expectation? Read on to find out.

Jewel Changi Lounge Review - Entrance
Entrance of Changi Lounge

How to go to Changi Lounge

Changi Lounge is located at Level 1 of Jewel, opposite the Early Check-In and Baggage Storage.

If you’re coming from Terminal 1 Arrival at Level 1, when you enter Jewel, just turn left and you will see Changi Lounge on your right.

Jewel L1 Map - Direction to Changi Lounge
Direction to Changi Lounge from T1 Arrival at Level 1

If you’re coming from Jewel Drop-off/Pick-Up Point at Level 2, when you enter Jewel, just turn left, take the escalator down and you’ll immediately see Changi Lounge.

Jewel L2 Map - Direction to Changi Lounge
Direction to Changi Lounge from Level 2 Jewel Drop Off / Pick Up Point

If you’re coming from MRT, walk to either T2/T3, then walk to Jewel via a pedestrian bridge. When you enter Jewel, make your way to Level 1 and walk towards T1.

Operating Hours

Changi Lounge is open from 8am – 10pm daily (kitchen and bar close at 9pm).

How to get access to Changi Lounge

By Priority Pass (including LoungeKey and LoungeKey Pass), Dragon Pass and DreamFolks

You can access Changi Lounge with Priority Pass (including LoungeKey and LoungeKey Pass), Dragon Pass and DreamFolks, but you need to produce a valid boarding pass (it could be outbound or inbound flight).

For us, we use our Priority Pass on arrival and we’re entitled to:

  • 1x shower
  • 1x hot meal
  • 1x beer
  • free-flow snacks, hot drinks and soft drinks
Jewel Changi Lounge Review - Entitlement
Priority Pass entitlement

By Paying

If you’re not flying, you can access Changi Lounge by paying. Here are the prices and entitlement.

Jewel Changi Lounge Review - Price
Walk-in prices

In case you’re wondering what the ++ sign means, it means the price is subjected to additional 10% service charge and GST (which is 8% starting from 2023).

You can get slightly cheaper price if you book the access online. Here are the comparison.

PackageEntitlementWalk-in PricesOnline Prices
Lite– 3-hr access
– free flow snack bar
Adult: S$25++
Child: S$17++
Adult: S$29
Child: S$20
Classic– 3-hr access
– free flow snack bar
– 1x hot meal
– 1x beer
Adult: S$39++
Child: S$27++
Adult: S$45
Child: S$31
Premium– 3-hr access
– free flow snack bar
– 1x hot meal
– 1x beer
– 1x shower
Adult: S$50++
Child: S$39++
Adult: S$58
Child: S$45

You can book online here.

Ala carte add-ons

To compliment the lounge experience, these are add-ons that visitors can purchase:

  • 30-min shower: $17++
  • Additional ala carte food: as per the prices shown in F&B menu
  • Sleep Pod – S$10 per hour
  • Meeting Room – Single Room (up to 4 guests): from $80++ per hour
  • Meeting Room – Double Room (up to 8 guests): from $160++ per hour

Do note that you may need to have a valid lounge access in order to purchase these add-ons.

Jewel Changi Lounge Review - Food Price
Food price
Jewel Changi Lounge Review - Nap Price
Nap Room price

Hot Meal

During my visit, there are 4 hot meals option that we can choose from: Singapore Laksa, Tom Yum Noodles, Beef Lasagne and Chili Crab with Mantou.

We read bad reviews about beef lasagna on Google Maps, someone said the core was still frozen when served, so lasagna was out.

We decided to order Singapore Laksa and Tom Yum Noodles, one for each of us.

Laksa comes with thick beehoon, half egg, 2 prawns, taupok (beancurd), fish cake, bean sprout and thick creamy coconut laksa soup.

Jewel Changi Lounge Review - Hot Meal - Laksa
Laksa

Meanhile, tom yum noodle comes with noodle, 3 frozen prawns, cherry tomatoes, and button mushroom. It is not spicy at all.

Jewel Changi Lounge Review - Hot Meal
Hot Meal – Tom Yum Noodles

To be honest, both were equally forgettable. Nothing was special about these noodles, we ate them to fill our hungry stomach. Maybe next time we’ll try the mantou or we’ll ask if the can exchange the hot meals to light bites.

Snack Bar

At a glance, the snack bar looked boring. There were pastries inside a glass display, childhood snacks, cookies, mixed nuts, apples, fruit juices and corn flakes.

Jewel Changi Lounge Review - Snack Bar
Pastries at Snack Bar
Jewel Changi Lounge Review - Snack Bar
Nuts, snacks, cookies at Snack Bar
Jewel Changi Lounge Review - Snack Bar
Fruit juices and cornflakes

I took one mini egg tart and some chips and nuts. And boy was I shocked!

Jewel Changi Lounge Review - Snack Bar
Nice egg tarts

The egg tart was so delicious!! I’m not an egg tart fan but this egg tart is so good!!

When I wanted to take more egg tarts, they were gone, just like that! And the egg tarts were never replenished even until the end of our 3-hr stay. I was heartbroken for sure.

Fortunately, they replenished the apple puff and croissant and these two were quite good as well. The pastries have crispy outer layer which I love.

Drinks

At the coffee section, there are 2 coffee machines serving Espresso, Coffee Crema, Americano, Cappuccino, Caffe Latte, Hot Chocolate and Teh Tarik.

Jewel Changi Lounge Review - Drink - Coffee
Coffee machines

At the tea section, there are Dilmah teabags with various flavors.

Jewel Changi Lounge Review - Drink - Tea
Tea

Inside the fridge, there were A&W, 7-Up, Coke, Green Tea, Ice Lemon Tea, Yoghurt and Fresh Milk.

Jewel Changi Lounge Review - Drink - Soft Drinks
Cold drinks

Beer

The free beer that we got was Tiger Beer in a 330ml can. We were given a chilled beer glass but the upper part of the glass were chipped; I didn’t dare to use it.

We totally forgotten to take any photos of the beer and the beer glass, ugh!!

Shower

Changi Lounge has one of the best, if not the best, shower at Changi Airport. The shower rooms are thoroughly cleaned after every use, so you can expect a dry & clean shower room with towel and toiletries.

Before using the Shower, you need to book a timeslot with the receptionist. Each session is limited to 30-min (which is too short!!). There are 3 shower rooms at Changi Lounge.

During peak-period, you may have to wait at least 1 hour until your turn. For us, we visited during weekend afternoon which apparently isn’t a busy period, so we only had to wait for 30 mins before our turn.

Jewel Changi Lounge Review - Shower
Shower

The shower room is pretty spacious filled with essential oil aroma that’s not too empowering. I love the nicely-designed tap at the basin.

Jewel Changi Lounge Review - Shower
Shower

On the countertop are the toiletries from POB Vitalite La France; all the bottles are still brand new and sealed. Too bad, the quality didn’t live up to its fancy name, though.

Jewel Changi Lounge Review - Shower
Toiletries

The toilet has this smart toilet system where you can adjust the direction and intensity of the bidet via a keypad. However, the keypad didn’t seem to be in working condition.

Jewel Changi Lounge Review - Shower
Smart toilet

The shower area comes with a rain shower and hand shower. The knobs are a little tight to turn. But, overall, I really enjoy my shower here.

Jewel Changi Lounge Review - Shower
Shower
Jewel Changi Lounge Review - Shower

Seating

There are many different types of seating for various purposes. At the main hall, it’s mostly sofas and arm chairs with low tables.

Jewel Changi Lounge Review - Seating
Seating at the main hall
Jewel Changi Lounge Review - Seating
Seating at the main hall
Jewel Changi Lounge Review - Seating
Seating at the main hall

There’s also a desk designed for people to do work with laptops. In the past, there were Macs here, but now it’s just a bare desk with abundant power outlets.

Jewel Changi Lounge Review - Seating
Work desk

At the snack bar area, there is a long communal dining table, several round dining tables, and a couple of seats at the bar.

Jewel Changi Lounge Review - Seating
Communal dining table
Jewel Changi Lounge Review - Seating
Bar
Jewel Changi Lounge Review - Seating
Bar and dining area
Jewel Changi Lounge Review - Interior
Jewel Changi Lounge Review - Interior

Toilet

The toilet is outside the lounge. When coming out from the lounge, simply turn left, the toilet is just less than a minute walk away.

It is indeed funny that a lounge doesn’t have its own toilet. But, to be honest, I really don’t mind. The toilet is just beside the lounge anyway. I’d rather

Conclusion

Changi Lounge may not excel in its hot meal & alcoholic beverages offering, but its excellent pastries and exquisite shower more or less make up for it.

I do see myself returning again in the future.

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