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Penang International Airport: 22 Things You Should Know

Penang International Airport: 22 Things You Should Know

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I’ve been travelling to Penang with different methods of transportation. Ferries, buses and planes. My favourite method? By planes.

There’s only 1 terminal at Penang International Airport, so you don’t need to worry about transfer or transit.

Based on my own experience, these are the things that you might find useful before arriving in Penang and before flying out of Penang.

Arriving in Penang Airport

1. Free WiFi

Penang International Airport has a free WiFi that you can use without creating an account. You don’t even need to have a phone number to use the WiFi. The speed and quality are not bad.

2. SIM Card

Before you arrive at the immigration hall, you’ll see 4 telco counters: Digi, Tune Talk, U-Mobile and Hotlink. Here, you can purchase local SIM Cards or perform top-up if you’ve already had a local SIM card.

If you miss these counters, or you’re rushing to get out of arrival gate as soon as possible, you can find Digi & Hotlink telco counters again after you go out from the arrival gate.

Alternatively, you can pre-order and collect from airport when you exit the arrival hall.

Penang International Airport: Hotlink Maxis sim card

Maxis counter inside arrival gate

Penang International Airport: UMobile

U-Mobile counter inside arrival gate

Penang International Airport: Digi

Digi & Tune Talk (blocked by the red-shirt man) counter inside the arrival gate

3. Immigration

The next thing you’ll see is the immigration.

Unlike Singapore, Malaysia doesn’t require foreign visitors to fill up any immigration forms. So, if you’ve already had a visa (or you’re exempted from it), clearing immigration is quite a breeze.

They’ll use a camera to capture your face, and a scanner machine to capture both of your index fingers’ print.

Penang International Airport: immigration


4. Baggage

After collecting your baggage from the belt, you’ll be required to scan your baggage before exiting the arrival gate.

5. Maps and Brochures

After baggage scan and just before the exit of arrival gate, there’s a shelf full of maps and brochures in different languages.

It’s my favorite place because there is so much useful information for an independent traveler like me.

My favourite brochure is Penang Street Food brochure that recommends places to find delicious local food in Penang.

Penang International Airport: map, brochure

Maps and brochures

Penang International Airport: Penang Street Food

Penang Street Food – my favourite brochure

6. Arrival Hall

The arrival hall is pretty much chaotic most of the time.

Private drivers can be found walking around looking for customers.

There are quite many services and facilities at arrival hall; I’ll be writing about them in details in the next paragraphs.

Penang International Airport: arrival hall

Arrival hall

7. Airport Taxi to Town

One of the most common transportation to the city centre or other parts of Penang is the airport taxi. However, the price could be a little tight for budget travelers. For example, the airport taxi to Georgetown costs RM 45, while the airport van costs RM 90.

You can also arrange a private airport transfer in order to save time from having to queue at the taxi counter and waiting to be assigned to a driver.

As you can see from the photo below, the taxi counter could get busy especially during peak period.

Penang International Airport: taxi to town

Airport taxi counter

8. Grab to Town

Ride-sharing is really popular nowadays. If you’re lucky, you can get to Georgetown for only RM 21.

However, if you arrive late, or if it’s raining, or you’re just unlucky, a Grab ride could cost you RM 40 or more for the journey to Georgetown.

If you aren’t a Grab user yet, you can sign up for Grab here and use my code “GRABTREVALLOG” to get discounts for your ride.

9. Bus to Town

This has to be my favorite transportation method from Penang airport to town. It costs only RM 2.70 to go to Komtar by bus 102, 401 and AT.

The journey takes between 40 minutes (during the non-peak hour) to 1 hour 10 minutes (during peak hour).

There are also buses that go to other parts of Penang, such as Teluk Bahang, Penang General Hospital and Weld Quay (Ferry terminal).

As the bus doesn’t give any change, do pay with the exact amount of cash when you board, otherwise you’re paying more than what’s required.

Penang International Airport: bus to town

Penang airport is connected to other parts of Penang by public bus

Penang International Airport: bus 401, 401E, AT

The routes of bus 401, 401E and AT

Penang International Airport: bus 102, 306

The routes of bus 102 and 306

10. Renting Car

There are various car rental companies at the arrival hall, such as Avis, Hertz, Europcar and many more. All of them are located side by side, so take your time to survey each company!

Penang International Airport: car rental

Car rental companies

11. Minimarkets, Pharmacy, Clinic

Yes, you read that right. There are minimarkets, pharmacy and even a clinic at Penang airport!

Penang International Airport: pharmacy


12. Food

At arrival hall, you can find Nasi Kandar, Gemini Café and several food kiosks. If you want more varieties, take the escalator to the second floor (departure all) where you’ll find more choices of food.

Penang International Airport: gemini cafe

Gemini Cafe at Arrival Hall

Penang International Airport: Nasi Kandar

Nasi Kandar at Arrival Hall

13. Money Changer

There are 2 money changers at the airport, both of which are located at 2nd storey. The exchange rate is not too good in my honest opinion, but it’s okay for the small amount of money. There are also ATMs if you prefer to withdraw from your own bank card.

Penang International Airport: money changer

Currency Exchange at Departure Hall

Departing from Penang Airport

14. Transportation to Airport

Similar to point #7, #8 and #9 above, one can go to Penang airport by taxi, Grab or public bus.

15. Checking In

I noticed that AirAsia’s passengers can only check in using the self-check-in machine; the counters are only for baggage drop, document check and special assistance. For other airlines, the check-in can be done through the counter.

Penang International Airport: departure board

Departure information

Penang International Airport: check in counter

Check-in counter

16. Plastic Wrap

Plastic wrapping service is available.

Penang International Airport: plastic wrap

Wrap & Go

17. Food

Below is the list of restaurants in the departure hall. Some of them offer free WiFi for customers.

  • KFC
  • McDonald’s
  • Kaffa
  • Old Town White Coffee
  • O’Briens
  • Nooodles
  • Penang Kopitiam
  • Secret Recipe
Penang International Airport: McDonald's

McDonald’s at Departure Hall

Penang International Airport: Secret Recipe

Secret Recipe at Departure Hall

18. Souvenirs Shopping

If you don’t have enough time to buy souvenirs at the town, fret not. You can buy chocolates, tambun biscuit and other souvenirs at Penang airport.

Of course, the price at the airport is more expensive than the price at the town. For example, I bought 32pcs tambun biscuit from Ban Heang at the airport for RM 12.9 while the same thing costs only RM 9.9 at Georgetown.

Penang International Airport: Ban Heang

Ban Heang

Inside Departure Terminal

After passing through the immigration, you’ll enter a departure terminal with several departure gates.

19. Food

There are several food options inside the departure terminal, namely The Morning After as well as two Smiles Cafe.

Penang International Airport: restaurant morning after

The Morning After

Penang International Airport: restaurant smiles cafe

One of the two Smiles Cafe

20. Souvenirs

Missed your chance to buy souvenirs in the public area? There are several souvenir shops inside the departure gate that sell local delicacies, such as Ban Heang, Yee Hup, etc.

Penang International Airport: yee hup tambun biscuit

Yee Hup

21. Money Changer

There’s a money changer inside departure gate too, for urgent transactions.

Penang International Airport: money changer

Currency Exchange

22. Power Point

If you’re desperate to charge your laptop or handphone, there are plenty of power points here. Just walk to the furthest point of the departure terminal.

Tips for Travelling in Penang

If you’re visiting Penang for the first time, Georgetown is the place you want to stay at, because you can literally walk to a lot of attractions and there are plenty of delicious food.

Our favourite places to stay in Penang are Hotel Royal Penang and Muntri House.

If you’re overwhelmed by the amount of attractions and museums in Penang, here are my recommended must-visit places to visit in Penang:

1. THE TOP Komtar. Komtar is the highest building in Penang, so it feels really surreal to stand at THE TOP overlooking the city.

2. Georgetown. You can explore this UNESCO World Heritage Site on your own or join a guided tour.

3. Kek Lok Si. It’s possible to visit the temple on your own or with a tour.

4. Wonderfood Museum. This is a cute instragrammable museum, really!

5. Clan Jetties and Chew Jetty. These are one of the last settlements on the island. They’re within walking distance from Wonderfood Museum.

6. The Habitat on Penang Hill. Penang Hill is the highest point in Penang where you’ll get awesome view of the city.

7. Butterfly Farm

8. Dark Mansion Museum

The easiest way to get around Penang? Grab!


I hope you find my post useful. This post is not exhaustive and the information may change from time to time.

I’m doing my best to highlight the most important elements of Penang’s Airport to help travelers have a smoother trip in Penang.

If you have feedback or questions, do not hesitate to leave a comment below!

Please share this article if you think it's awesome!

Charlotte Eaton

Wednesday 8th of January 2020

Hi Eva,

This was such an informative post, thank you! I was wondering, I am getting in at 9:30pm so I don't think I'll make it to the sim counter before they close. Are there places easy to find in Georgetown to get a sim?


Monday 13th of January 2020

Hi Charlotte, you can buy sim cards from any phone shops in Georgetown. They're easy to find, but different shops have different opening hours. Based on my personal experience, most phone shops don't open until midnight, so it's likely that you can only purchase on the next day after your arrival.

You can also check with your hotel because they'll know their area better :) Happy traveling!

John Shim

Monday 25th of February 2019

Hi Eva, thanks for providing very useful Penang airport info. Is the airport public bus has baggage rack to place the luggage?


Monday 25th of February 2019

Hi John, thanks for the compliment. The public buses don't have a designated luggage rack. There are small racks near the front gate, if your luggage is small (cabin luggage), I guess you can try to see if it fits there. Otherwise, you might need to hold it throughout the journey.


Thursday 31st of January 2019

hi Eva, thank you so much for all the information above. Did you find any tap water in Penang airport?


Thursday 31st of January 2019

Hi Susi, outside the departure/arrival gate, no. Inside the gate, I couldn't really remember, sorry.

Eta Rahayu

Monday 28th of January 2019

This article really helpful. thankyou

Joe Travels

Friday 11th of January 2019

Hi Eva, Very useful article! Which is the best company to buy my SIM card from if I just need a small amount of data for 15 - 30 days (maybe 2 months - flexible schedule), and mainly only to get GRAB taxis to go around town? Thanks!


Saturday 12th of January 2019

Hi Jo, you may ask directly from the counter :) normally a SIM card is valid for 1 month in Malaysia, so just buy a basic SIM card with enough credit to buy data plan, and remember to buy top up card so that you can reload your card after it expires a month later.